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   Frequently Asked Questions    

How do I find the part that fits my car?
How long will it take to get my order?
What is the Application / Notes table?
How do I setup a login account?
How do I login to my account?
What do I do if I forget my password?
What is a Wish List?
How much is shipping?
What do I do if I ordered the wrong part ?
What is the warranty?
What do I do if my order arrives damaged? 
What do I do if I receive a different item than I ordered?
What can I do if I do not need the part I ordered? 

How do I find the part that fits my car? 

The DIY websites have two methods for locating parts for your vehicle;

C
ategory Lookup

  • Select a Product category. After the Product category is selected, the vehicle Make categories are displayed. Only vehicle Makes (manufacturers) with items available on the site are displayed.
  • Select a vehicle Make (manufacturer). After the vehicle Make is selected, the vehicle
    Model categories are displayed. Only vehicle Models with items available are displayed.
      
  • Products that are applicable to the selected vehicle Make and Model are now
    displayed. As each category is selected only items applicable to the selection criteria
    are displayed. With each selection the list of available items list has been narrowed. It is possible
    at any time during the category selection process to review any item displayed.
  • A brief description of each part is displayed under each Item’s description.
  • Clicking on either the thumbnail photo, item description, or the [more info…] link will display
    a detailed item description and application tables for the selected item. 
     

Search

  • Select the Search link.
  • Enter a word, group of words, or phrase to search.
  • Select one of the following options from the drop-down selection box:

- “All of these words” - This selection will locate all items that contain ALL of the words
you entered.

- “Any of these words” – This selection will locate all items that contain ANY of the words
you entered.

- “Exact phrase” – This selection will locate all items that contain the exact phrase you
have entered.
 

Example: 1999 corvette

a)     Using the “all of these words” option, the items that will be displayed
are all items that have BOTH “1999” AND “corvette” associated with
the item.
b)     Using the “any of these words” option, the items that will be displayed
are those items that have EITHER “1999” OR “corvette” associated with
the item.
c)     Using the “exact phrase” option, the only items that will be displayed
are those items that contain the EXACT PHRASE “1999 corvette”
associated with the item.

Note: By reversing the order of the words in the example above, the results
would be the same for both choices a) and b) while the result for choice c)
would be completely different or possibly have no result at all.

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 How do I setup an account? 

An account can be setup by clicking on the My Account link or the Login link. An account can also be set up during the Checkout process.

    Login link process;

  • Click the Continue button in the No section of the Login page.
  • Enter the requested information on the page that follows.  Required field are designated by an astrick ( *).  

    My Account process; 

  • Select the option “No, I am a new customer.”
  • Enter the information requested on the Registration page. Your email address will be your
    login name. Note the required fields.
  • Upon completion of the requested and required information, an email confirming your
    registration will be sent to you.

    During the Checkout process;

  • Enter the information requested on the Checkout page.
  • Entering and confirming a password in step 3 on the checkout page will initiate an account
    setup using the information that has been provided on the checkout page. 
  • Setting up an account on the DIY Power Window Repair site allows the following;

    • Maintains your account profile.
    • Allows saved Wish Lists.
    • Allows shipping and billing address books.
    • Allows for real-time tracking of order statuses.
    • Maintains order history.
    • Allows for online inquiries of previous orders.
    • Provides a communication link between DIY staff and you.
    • Provides a mailing list option of being notified in advance of upcoming specials and promotions.

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 How do I login to my account?

Click on the Login link under the DIY logo located at the top of the page or on the Login link located under the security and credit card logos in the left column. If you have already setup an account, enter your user id (email address) and password. Click on the Sign In link in the Yes section of the Login page.  If you do not have an account click the Continue link in the No section of the Login page. When  you have completed steps on the Login page, the system will verify information entered. Once your login has been verified, a Welcome message will be displayed with your first name that you used when setting up your account.

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What do I do if I forget my password? 

Click on the My Account link and then follow the “Forgot your password? Click here” link.  You must have access to the email account that you used when setting up your DIY account. If you no longer have access to that email account, you will need to contact DIY customer support.

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What is a Wish List?          

Wish Lists allow you to save items that you think you might want to purchase.  Items on the Wish List can be moved at any time to your shopping cart for purchase and checkout. Additionally items that are in your Shopping Cart can be moved to a Wish List. Temporary Wish Lists can be created with out having an account login but cannot be saved.  Saved Wish Lists can be named and recalled for future reference.  You must have an account login in order to save and recall Wish Lists.

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How much is shipping? 

Ground Shipments

  • Shipping is included in the purchase price of the item.
  • Free shipping is available only in the continental United States. Alaska, Hawaii and APO/FPO are excluded.
  • Orders being shipped to Alaska or Hawaii are billed at the standard carrier rates. 

Air Shipments

  • Orders requiring delivery other than ground are billed at standard carrier rates.
  • Shipping methods available are displayed at anytime by viewing your cart.
  • The costs are calculated using your shipping zip code.   

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What do I do if I ordered the wrong part?

Any item purchased from DIY Power Window Repair site can be returned within 30 days of shipment.  Our return guidelines are as follows:

  • Item has not been installed.
  • Item is not damaged.
  • Item is unused and in original condition.
  • Item is returned in the complete original packaging.
  • Item cannot be disassembled.
  • Item cannot be damaged by incorrect installation.
  • Item is subject to inspection for above criteria upon receipt of the return.

 All returns are subject to a 25% restocking fee.

Items ordered incorrectly will be charged a 25% restocking fee and the return shipping is the responsibility of the customer.  Shipping charges on the initial shipment to the customer will be charged back to the customer and are not refundable. 

If there is a question about the fitment or application of any item or part, contact us, and we will help you determine the correct fitment and application prior to placing your order.

Contact DIY Power Window Repair to initiate the return process and to obtain an RMA number.  Customer Service can be contacted via email at customerservice@diyautomotive.com.  When requesting a return, please be sure to include the following information:

  • Order Number
  • Contact Name
  • Contact Telephone Number
  • Part/Item Number
  • Date Ordered
  • Reason for the return

 Along with the RMA number, shipment instructions and a return shipping address will be provided.

ALL RETURNS MUST HAVE AN RMA NUMBER, REGARDLESS OF THE NATURE OF THE RETURN.

Returns will not be accepted or processed without an RMA number. Return shipments received without an RMA number will be refused and returned at the sender's expense.

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What is the warranty? 

Product warranties are offered and provided by the product manufacturers. Warranties and warranty policies vary by manufacturer. Links to the manufacturer warranty information follows below;

          Dorman Products 

The following information is needed by DIY Power Window Repair to begin the manufacturer's warranty process:

  • Copy of the original sales receipt
  • Vehicle year
  • Vehicle make
  • Vehicle model
  • Vehicle trim package (if any)
  • Window position ( front left, right rear, etc.)
  • Brief description of the problem / failure
  • Troubleshooting steps taken to determine that the item being submitted for warranty has failed
  • Current shipping address
Send the above information to customerservice@diyautomotive.com
 

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What do I do if my order arrives damaged?

Shipments that are received damaged must be reported to us within 3 business days of receipt. Shipments that are received with obvious signs of damage by the carrier (holes in box, crushed box, tire tracks, etc.) must be reported immediately to the carrier. Contact DIY Power Window Repair to initiate the return process and to obtain an RMA number.  Customer Service can be contacted via email at customerservice@diyautomotive.com. 

When requesting a return or replacement part, please be sure to provide the following information:

  • Order Number
  • Contact Name
  • Contact Telephone Number
  • Part/Item Number
  • Date Ordered
  • Reason for the return

 Along with the RMA number, shipment instructions and a return shipping address will be provided.

ALL RETURNS MUST HAVE AN RMA NUMBER, REGARDLESS OF THE NATURE OF THE RETURN.

Returns will not be accepted or processed without an RMA number. Return shipments received without an RMA number will be refused and returned at the sender's expense.

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What do I do if I receive a different item than I ordered?

DIY Power Window Repair will replace any items that were shipped incorrectly due to an error on the part of DIY Power Window Repair. A restocking fee will not be charged and the return freight will be paid by DIY Power Window Repair. 

Incorrectly shipped items must be reported to us within 5 business days of receipt. Contact DIY Power Window Repair to report the error, initiate the return process, and to obtain an RMA number.  Customer Service can be contacted via email at customerservice@diyautomotive.com.  When requesting a return or replacement part, please be sure to include the following information:

  • Order Number
  • Contact Name
  • Contact Telephone Number
  • Part / Item Number
  • Date Ordered
  • Reason for the return

 Along with the RMA number, shipment instructions and a return shipping address will be provided.

ALL RETURNS MUST HAVE AN RMA NUMBER, REGARDLESS OF THE NATURE OF THE RETURN.

Returns will not be accepted or processed without an RMA number. Return shipments received without an RMA number will be refused and returned at the sender's expense.

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What can I do if I do not need the part I ordered?

Any item purchased from DIY Power Window Repair site can be returned within 30 days of shipment.  Our return guidelines are:

  • Item has not been installed.
  • Item is not damaged.
  • Item is unused and in original condition.
  • Item is returned in the complete original packaging.
  • Item cannot be disassembled.
  • Item cannot be damaged by incorrect installation.
  • Item is subject to inspection for above criteria upon receipt of the return.

 All returns are subject to a 25% restocking fee.

Items received and then not wanted or needed will be charged a 25% restocking fee and the return shipping is the responsibility of the customer. Shipping charges on the initial shipment to the customer will be charged back to the customer and are not refundable. 

Contact DIY Power Window Repair to initiate the return process and to obtain an RMA number.  Customer Service can be contacted via email at customerservice@diyautomotive.com   When requesting a return, please be sure to provide the following information:

  • Order Number
  • Contact Name
  • Contact Telephone Number
  • Part/Item Number
  • Date Ordered
  • Reason for the return

 Along with the RMA number, shipment instructions and a return shipping address will be provided.

ALL RETURNS MUST HAVE AN RMA NUMBER, REGARDLESS OF THE NATURE OF THE RETURN.

Returns will not be accepted or processed without an RMA number. Return shipments received without an RMA number will be refused and returned at the sender's expense.

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 How long will it take to get my order?

Orders are processed Monday through Friday, excluding holidays, during our normal business operating hours of 8:30 AM to 4:30 PM CST. Orders are shipped Monday through Friday, excluding holidays.  There is a shipment cut-off time of 2:30 PM CST.  Normally orders received and processed prior to the 2:30 PM CST cut-off time are usually shipped the same business day.  Orders received and processed after the 2:30 PM CST shipping cut-off are usually shipped the next business day.

Excluding order processing time, Carrier estimated delivery times are:

  • Ground (Standard):  Delivery within 3 to 5 business days.
  • 3-Day Service:  Delivery within 3 business days.
  • 2nd Day Air:  Delivery within 2 business days.
  • Next Day Air: Delivery during the next business day. 

NOTE: Weekends and holidays are not counted as package travel days. Travel/delivery days are normal business days Monday through Friday excluding nationally recognized holidays. Delivery times vary and are dependent on the distance between the shipping point and the delivery location.  From time to time, weather at the shipping point, the delivery location, and/or points in between may become a factor in the over-all delivery time.
 
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 What is the Application/Notes table?

The Application/Notes table is used to verify that an item is intended for use on a selected vehicle. The Application/Notes table shows the detailed applications and notes for vehicles that the item associated with the table will fit.  The table shows the application Year, Make (manufacturer), Model, Engine, and any Notes specific to the application.  This is where you will find the data/information that shows the position (fitment) of where a part is intended to be used. 

    

 

 In the example above, the Application/Notes table shows what the DIY item associated with this Table and line will fit. The Year, Make, Model, and Engine columns are self-explanatory. The Application Note column shows that this item will work on all 4 power window locations of this vehicle. If only Front Left was shown in the Application Note column, then the item would only work for the Front Driver side window of the vehicle.

IMPORTANT APPLICATION ORDERING NOTE: 
         LEFT  = DRIVER Side
        
RIGHT = PASSENGER Side

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